Services
SERVICES

Thomson Reuters provides a comprehensive range of services designed to optimise your investment in our solutions, including implementation, hosting, training, support and consulting.

IMPLEMENTATION

To ensure that your transition to our solutions is seamless and productive, we offer a comprehensive range of professional implementation and support services, tailored to suit the size of your organisation, your resources, IT requirements and training needs. Our main purpose is to minimise time and resources required by you.

Our structured implementation supports you through to completion of your first active use of the software, such as completed tax return or tax provision. After successful rollout, you will enjoy continual updates and improvements to the platform and access to on-going product training and support services.

HOSTING

Thomson Reuters offers hosting for a range of products through our Secure Hosting Centre. Thomson Reuters undertakes all your tax software upgrades, daily data back-up and server hardware and software requirements.

By choosing one of our hosted solutions you get complete automation of your tax process with low cost of ownership, rapid deployment and smooth integration with your current systems. We'll work closely with you to assess which software suit the needs of your business and you can be confident that your data will be safe, secure and available 24/7.

TRAINING

We offer a comprehensive range of software training programs to improve the productivity and effectiveness of your tax and finance teams. You can choose from options like modular training, public or private sessions; essential, refresh or advanced training and specialist programs such as IFRS.

HELPDESK

You'll have access to a Tax Solutions dedicated Help Desk contactable via a toll free support number, facsimile or e-mail address. Over 90% of our support calls are resolved in less than one hour.

CONSULTING

We also provide additional consultancy services, associated with the use of the software, on an individual engagement basis. These include developing or assisting with implementing Tax Practice Procedures and specialist business consulting on a choice of topics such as tax processes, risk identification and general ledger mapping.